ISOS is the family-run specialist team Nottingham trusts for sensitive, urgent cleaning situations — discreet, certified, compassionate. We answer 24 hours a day, every day.
We know specialist cleaning isn't something you budgeted for. So we make sure cost never gets in the way of getting it sorted.
Drag the slider to see what your job could look like as monthly payments through Worldpay. Or call us — we'll talk you through it in plain English, no pressure.
Most home insurance policies cover specialist biohazard and forensic cleaning. We'll help you check yours, write directly to your insurer, and process the claim on your behalf — so you don't have to make difficult phone calls at a difficult time.
The hardest part of a situation like this isn't always the situation itself. It's everything that comes with it. So here's what you can hand over to us, and stop thinking about.
It is not your job to do this. It is ours. Trying to clean these situations without specialist training and equipment is unsafe — and you shouldn't have to.
We handle the insurer directly — checking your policy, writing letters, processing the claim. You won't be on hold in a queue while you're trying to deal with this.
Spread payments are available through Worldpay, with manageable monthly instalments. Most jobs are also covered by home insurance.
We're a registered Environment Agency waste carrier. Every item is removed, documented and disposed of properly — included in the price.
Unmarked vehicles. Plain protective clothing. We don't talk to neighbours, we don't take photos, and we don't discuss your job with anyone outside ISOS.
Just call. Tell us only what you're comfortable saying. We'll guide you through what happens next, in plain English. No technical questions.
Hand it over to us. That's what we're here for.
Call 07352 528576 — 24/7 Or send a discreet message →
We've handled these calls for 20 years. We know what's hard to say and what isn't. Here's exactly what happens from the moment you pick up the phone.
Never a machine. Never a holding queue. Never an answering service. Tell us as much or as little as you're comfortable with.
One clear price. No hidden extras. No hourly surprises. If insurance is involved, we'll already be talking to your insurer.
Unmarked vehicle. Plain protective clothing. Calm, professional, fully equipped. We work quietly and we work properly.
Full decontamination to certified standards. All waste removed and documented. Your home is yours again.
We treat every call the way we'd want our own family treated. That hasn't changed in 20 years, and it won't.
ISOS is family-run. I started it in 2005 with one van and one idea — do the work properly, treat people the way they deserve to be treated, and let the rest follow.
Twenty years on, I'm still on most jobs personally. When you call us, you're calling a real Nottingham family business — not a faceless national, not a call centre, not a gig-platform algorithm. You'll get our team, every time. And you'll get me, often.
— Henry & the ISOS team
One team. One number. One set of certified protocols, applied consistently — from first call to fully restored property.
Specialist decontamination after incidents requiring forensic protocols. Discreet attendance, full PPE, certified waste documentation. Coordination with police where needed.
Call to discussBlood, bodily fluids, sharps, biological waste — cleaned and decontaminated to HSE-compliant standards. Available 24/7 across Nottinghamshire and Derbyshire.
Call to discussSensitive, dignified cleaning following an unattended death. Full odour removal, decontamination, restoration. We work directly with families and executors.
Call to discussPost-incident decontamination of trauma scenes. Evidence-aware cleaning where required. Coordination with Nottinghamshire Police on case-by-case basis.
Call to discussThe team were friendly and meticulous. They even tidied the front as a courtesy. Great communication throughout — genuinely impressed.
David M. · West Bridgford · Verified Google review
Professional, thorough and delivered on time. Highly recommended.
Punctual, polite — the team left everything spotless. Excellent work.
We attend in unmarked vehicles. Our team wears plain protective clothing — no high-vis, no logos, no biohazard branding. Discretion isn't a bonus we offer. It's how this work has to be done.
Same-day attendance is available across Nottinghamshire and Derbyshire for most situations. For genuine emergencies — biohazard incidents, unattended death scenes, trauma situations — we aim to be on-site within hours, not days. Call 07352 528576 and we'll give you a firm time.
Every situation is different, so we don't publish flat prices. Within an hour of your call, we'll give you a fixed written quote with no hidden extras.
If cost is the thing stopping you calling, please call anyway. Most home insurance policies cover specialist biohazard cleaning, and we offer spread payments through Worldpay so you can settle the bill over manageable instalments. Don't let cost be the barrier.
No. We attend in unmarked vehicles. Our team wears plain protective clothing — not branded high-vis. We don't talk to neighbours, don't take photos, and don't discuss your job with anyone outside ISOS. Discretion is part of the work, not a bonus.
Yes. Most home insurance policies cover specialist biohazard and forensic cleaning under buildings or contents sections. We'll help you check your policy, write directly to your insurer, and process the claim on your behalf — so you don't have to make difficult phone calls at a difficult time.
If you're not sure whether you're covered, call us first. We've been through this with dozens of insurers and we'll know within a few minutes.
All of Nottinghamshire and Derbyshire, including Nottingham, Mansfield, Derby, West Bridgford, Beeston, Long Eaton, Arnold, Carlton, Newark, and surrounding NG and DE postcodes. If you're just outside this area, call us anyway — for specialist work we will often travel further.
Yes. ISOS Cleaning is a registered Environment Agency waste carrier — required for the legal removal and disposal of biohazardous and clinical waste. Every job is fully documented. We carry £5m public liability insurance and every team member is DBS-checked.
Nothing. Don't try to clean it yourself — apart from the safety risk, untrained cleaning can damage surfaces and make professional restoration harder. Don't move things. Don't open windows. Just close the door, step away, and call us.
If a death has occurred and a coroner's officer or police are involved, please follow their instructions first. We coordinate with both routinely.
Of course. Use the form at the bottom of this page — name and phone number only — and one of our team will call you back, usually within 15 minutes during waking hours. Say in the form when's a good time and we'll respect that.
Still got a question we haven't answered? Just call — there's nothing you can ask that we haven't been asked before.
Speak to us — 07352 528576If you're handling a property on behalf of someone else — an executor, landlord, loss adjuster, or council facilities manager — we work with you the way you need to work. Trade accounts, structured invoicing, full waste documentation, direct insurer liaison.
Speak to us or send a discreet message. Either way, a real person will be in touch within 15 minutes.